I completely understand unexpected events happen occasionally in life. However, in order to be effective and fair to all of my clients, the following policies will be enforced:
All reschedules and cancellations need to be done via text or email at least 24 hours before your scheduled service. If you are unable to reschedule 24 hours in advance you will be charged a late reschedule fee of 50% of the scheduled service. If you are unable to cancel 24 hours in advance you will be considered a no show. No shows will be charged 100% of the scheduled service.
If you arrive late your service may be modified in order to respect others whose appointments are after yours. Depending on how late you arrive, I will then determine what service can be achieved in the time allowed. Regardless of the service given, you will be responsible for the original service booked. If you decide you still want the full service originally booked and want to reschedule, you will be charged the late reschedule fee of 50% of the scheduled service.
Out of respect of my business and my other clients, please plan accordingly and be on time.
All fees must be paid in full before booking another appointment.
My pricing is non-negotiable. Refunds on services are not permitted. If you feel you did not receive the service you wanted, you have two weeks to contact me to receive a complimentary adjustment to your color and/or cut.